Privacy Policy
This policy explains how Kiune Psychotherapy collects, uses, stores and protects personal information when you contact Kiune, use this website, or enquire about online CBT therapy.
Kiune Psychotherapy (“Kiune”, “we”, “I”) is run by Hannah Le Couteur Thomas. Protecting your privacy and handling your personal information carefully is important to us. Please read this policy alongside any information provided to you directly when you make an enquiry or begin therapy.
What information may be collected
When you contact Kiune through this website or by email, we may collect information you choose to provide, such as your name, email address, telephone number, your preferred contact method, and the content of your message. We ask that you do not share sensitive personal or clinical details in your initial email.
The website may also collect limited technical information through standard server logs or privacy-respecting analytics, such as general usage data, where enabled.
How information is used
Information you provide is used to respond to your enquiry, to arrange a welcome call, and to communicate with you about therapy where relevant. We use your information only for the purposes for which it was provided, or as otherwise required by law or professional obligation.
Confidentiality
Therapy is treated professionally and confidentially. The limits of confidentiality, and any circumstances in which information may need to be shared, will be explained to you directly as part of beginning therapy.
Getting in touch by email
When you email Kiune through the website, your message is sent directly to Hannah so that we can respond. Please share only the details you feel comfortable providing at this stage, and avoid including sensitive information in your message.
Client communication
We may contact you by your preferred method to arrange or discuss appointments and to respond to enquiries. You can ask us to update your preferences or stop contacting you at any time.
How information is stored and protected
We take reasonable and appropriate steps to keep your personal information secure and to limit access to it. Information is retained only for as long as necessary for the purposes described here, or as required by professional, legal or regulatory obligations.
Professional, legal and regulatory obligations
As a BABCP accredited psychotherapist, Hannah works within relevant professional standards and may have obligations that affect how information is handled. Personal information may be processed where necessary to meet legal or regulatory requirements.
Data protection and your rights
We aim to handle personal information in line with applicable data protection law. Depending on your circumstances, you may have rights in relation to your personal information, such as requesting access to it, asking for corrections, or asking us to delete it where appropriate. To make a request, please contact us using the details below.
Cookies
This website aims to keep the use of cookies and tracking to a minimum. Where any non-essential cookies are used, you will be able to make a choice about them.
Changes to this policy
We may update this policy from time to time. Any updates will be posted on this page.
Contact details
If you have any questions about this privacy policy or how your information is handled, please contact Hannah at hannah [at] kiune.im.
This privacy policy is provided for general information. It does not constitute legal advice, and specific wording should be reviewed to ensure it reflects current practices and legal obligations.